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✅ 24/7 friendly support
✅ Fast order processing
✅ We value your happiness — always!

📜 Return & Refund Policy

Thank you for shopping with GENZ Online! We value your satisfaction and strive to provide the best experience. Please read our return & refund policy carefully.

✅ 30-Day Money Back Guarantee

We offer a 30-day return policy. If you are not satisfied with your purchase, you can request a return within 30 days after receiving your item.

📦 Return Conditions:

🚫 Non-returnable Items:

🔄 Return Process:

To start a return, contact us at support@genzonline.shop with your order number and reason for return. If your return is accepted, we’ll send you the return instructions and shipping address.

💰 Refunds:

Once we receive and inspect your return, we’ll notify you if the refund is approved. Refunds will be processed back to your original payment method within 5-7 business days.

❗ Late or Missing Refunds:

If you haven’t received a refund yet:

If you’ve done all of this and still have not received your refund, please contact us at support@genzonline.shop.